Best Western Wilderness Trail Inn Barbourville

Review by hotel critic

During my stay at Best Western, I experienced a mix of highs and lows that influenced my overall perception of the hotel. The staff's kindness and hospitality, especially during a challenging time, left a lasting impression on me. However, the room relocation due to power issues was an inconvenience that dampened my initial excitement.The convenience of the location close to Union College and the clean, comfortable room with essential amenities like a refrigerator were highlights that added practical value to my stay. Despite encountering a mix-up with the room type booked, the staff handled the situation efficiently, although the issue was not fully resolved.While the hotel offers standard facilities like free Wi-Fi, a flat-screen TV, and free parking, I found the lack of attention to detail, especially in room cleanliness. The mix-up with the room type and limited availability of alternate rooms showcased areas where improvement is needed.In terms of luxury versus value, Best Western falls more on the side of practicality and affordability rather than extravagant luxury. For those seeking a budget-friendly option with decent amenities and a convenient location, this hotel could be a suitable choice.